Please visit our Returns and Exchanges page by clicking here for more detailed instructions.
Due to inventory volatility, our limited crew (we’re a small business), and an effort to expedite return processing, we only accept exchanges for a different size. If you want to exchange your item(s) for a different color, style, etc., please place a new order for the item(s) you are looking for and return your previous item(s) to us within 30 days of the original delivery date and we will process your refund to your original payment method or store credit.
-If you need to exchange multiple items, submit each item individually in the returns/exchanges portal.
- We do not accept items to be exchanged that were already previously exchanged.
Exchanges and returns are accepted within 30 days of the original order delivery date (as indicated by the tracking number). Your return label must be post marked within the 30 day window in order to be eligible for a return or exchange.
Removal of apparel tags, returning/exchanging item(s) outside of our 30 day return/exchange policy, any signs of damage, usage, washing, sweat stains, stretching, body odor, deodorant stains, fragrance, pet hair, etc. will disqualify an item for refund or exchange.
(We’re experts in our gear and we work with it everyday. We know when a hoodie has been through a rinse cycle or when you’ve been cuddled by a husky).