EXCHANGES AND RETURNS

If your new gear doesn’t fit, need a different size, or if your purchase didn't work out, please contact us at info@conundrumoutfitters.com and let us know how we can help. (Double check eligibility rules below).

In your email, let us know:

Your order number.
If you would like an exchange, return, or a mix of both.

For exchanges, let us know what item and/or size you would like to receive in the exchange. Exchanges are shipped to you free of charge.
For returns, let us know which items you would like to return, what you didn’t like about the item(s) or what didn’t work for you. We like feedback and would love to know what was or wasn’t your jam. Returns for store credit or refund are both available, whichever works best for you. Just let us know.
For a mix of exchanges and returns, follow both directions above.

After your email is sent, someone from our crew will reach out to you with the exchange/return instructions and address. Emailing us with the info above helps speed up the process and lets our crew know what to do when your shipment arrives. If we receive random, unidentified shipments, free of anything appearing like a return or exchange, it will be deemed a threat and terminated, explosively. (Unless you send us cupcakes, those will go through a different process called annihilation).

Please note, we are a small business and do not have a super fancy system that can generate automatic return labels like the big dogs, but you are able to ship the items back to us via any carrier of your choice and we don’t charge restocking fees.

EXCHANGE/RETURN ELIGIBILITY:

-All items must be in unworn, unwashed, and new condition with original tags attached.

-Exchanges and returns are accepted within 30 days of the original order delivery date (as indicated by the tracking number).

- Any signs of damage, usage, washing, sweat stains, stretching, body odor, deodorant stains, fragrance, pet hair, etc. will disqualify an item for refund or exchange. (We’re experts in our gear and we work with it everyday. We know when a hoodie has been through a rinse cycle or when you’ve been cuddled by a husky).

- Please return items in the provided clear bag or something similar (and folded nicely) to ensure the life of the product while in transit.

- Stickers and Clearance (final sale/discounted) items are not eligible for an exchange, return, or refund.

- We reserve the right to adjust returns if original items are not received in new condition.

- We recommend keeping a copy of the tracking number for your return as Conundrum Outfitters will not be liable for any return packages lost in transit.

- We do not refund the original shipping charge.

- We do not accept items to be exchanged that were already previously exchanged.

RECEIVED CONUNDRUM GEAR AS A GIFT BUT NEED TO EXCHANGE FOR A DIFFERENT SIZE?

Gift exchanges are available for items of equal value. Please reach out to our customer service (info@conundrumoutfitters.com) to initiate a gift exchange.

RECEIVED AN INCORRECT ITEM?

Sorry about that! We only employ humans and humans make mistakes here and there. Please email us at info@conundrumoutfitters.com, indicate you have received the wrong item and attach a clear photo showing the incorrect item. Incorrect item claims must be made within 30 days of the order delivery date (as indicated by the tracking number).

*If you received an incorrect item, the item must be in original, unwashed, and unused condition to be eligible for replacement.

Product Issue (Damage or Defect):

If you received a product that is damaged or defective, please email us at info@conundrumoutfitters.com to initiate a replacement within 30 days of your order delivery date and include a clear photo showing the damage or defect.

Your item is only considered defective if:

It was RECEIVED with an issue (fraying, tearing, staining, discoloration, etc)
Normal wear and tear will not be considered as defective (Fraying from washing and wearing, scratches, markings, etc).
Your dirt bike wreck or your story about a rogue toddler with a ketchup bottle won’t count, sorry. (feel free to email us about the story though. We’ve had some great ones over the years!).