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RETURNS/EXCHANGES


OUR PROMISE

We are committed to providing high quality products and the best customer care. If you are unhappy for any reason, contact us and we will do everything we can to fix it. Seriously, we really will! 

RETURNS/EXCHANGES

Order the wrong size? Need a different color? No worries. We are happy to exchange items or issue a refund.

Eligibility:

Items in unworn, unwashed, and new condition with original tags attached, (excluding outlet items and stickers) may be returned for an exchange or refund up to 30 days after the package has been delivered (as indicated by the tracking number).

Items purchased from the OUTLET (clearance) section of our website are not eligible for an exchange or refund. 

Return/Exchange Procedure:

*Make sure your item(s) qualify for return or exchange.
*Ship all returns/exchanges via United States Postal Service (USPS).

1. Ship the item(s) back to:

Conundrum Outfitters
1022 Fortino Blvd.
PO Box 9191
Pueblo, CO 81008

2. Include a note with the following information:

- Return or Exchange (If you would like an exchange, please indicate what item and size).
- Your order number, last name, and the email address used to place the order.

3. We recommend hanging on to the tracking number for your return as Conundrum Outfitters will not be liable for any return packages lost in transit. 

 *All items returned to our location, other than due to defect or shipping error, customer is responsible for shipping costs incurred for the return or exchange. Conundrum Outfitters will ship an exchanged item back to the customer at no additional cost.  Any returned products that were purchased where shipping was included (i.e. “Free Shipping”) will have the actual shipping cost incurred by Conundrum Outfitters deducted from the refund.  

*All clearance (outlet), stickers, and sales outside the U.S. are final.

If you have additional questions, contact us by going to the customer service tab and clicking "contact us". Please provide a brief description of your request and we will reply back as soon as possible.